Frequently asked questions

You have questions? We got answers!
 What if I’m located in San Antonio?
Order Now Southside Location
6208 S Flores St San Antonio 78214
Order Now Northside Location

8141 Bandera Rd San Antonio, TX 78250
For Delivery, we are on Third Party Delivery Apps - Doordash, GrubHub, ChowNow, UberEats and Postmates

What are your hours?
We are located at 6208 S Flores St San Antonio, Tx 78214 
11:00 am-4:00pm  
Closed Sunday, Mondays and Thursdays.
Additional Pickup Location
8141 Bandera Rd San Antonio, Tx 78214
Hours 10:30am-2:30pm Closed Sunday, Mondays and Thursdays.

How can I contact you?
The fastest way to contact us about your order is our customer service email 
Media / Wholesale Requests - 
Business Phone - 210-279-9414 (for order information please contact us via email, voicemails are not regularly checked)
Please allow up to 48 hours for a response, DM’s / Comments on social media are not checked by customer service. Please send all questions about an order to our email address

Can you offer free shipping?
Shipping costs have increased throughout the years and as a small but growing company we cannot afford to offer free shipping on orders. The giant retailers have created an illusion that shipping is low cost and inexpensive. We do pass on our discounted shipping rates to our customers. We do offer promotional codes occasionally, be sure to sign up for our newsletter to ensure you are one of the first to know about promotions!  
Please send additional wholesale inquiries to
For wholesale ordering menu- please place your order here
$100 off your first order using promo code SOUTHERNROOTS100 and free shipping over $150.

When will my order ship?
Orders are processed and shipped out within 3 to 5 business days starting the following day of your order. Please remember business days do not include Saturday/Sunday. Orders placed Thursday-Sunday first business day would be Monday. 

You will receive your order confirmation and then a shipping notification with tracking number, we do not send any emails updating the order status in between.

Refund / Return Policy
If there is an issue with your order, please notify us immediately (within 24 hours) with your concern via
We do not issue refunds on orders that have been shipped or refunds on gift cards. 
We offer shipping protection through Route! Route provides protection for shipments that are lost, broken, or stolen. Add Route to your cart at checkout to enable protection.  If route shipping protection is not added at time of checkout we are not responsible for any lost, damaged or broken baked goods in transit. Please file your claim via Route.
If you choose Store Pickup we will send you an order is ready for pickup confirmation and text message if your phone number is on the order. If your order is picked up within 48 hours of order is ready correspondence or we have received no response your order will be cancelled and not refunded as it was made and prepared.

Do any products have nuts or gluten free? 
We do not bake and process our products in a nut or gluten free facility.  
We do have a GF version of our Classic OG donuts, we are looking into expanding our gluten free selections this year.

How long do your desserts last? 
All products are good for up to a week left unrefrigerated, products can be refrigerated immediately when your package arrives or frozen for up to a month in our original packaging.  Once you take desserts out of the heat sealed container please be sure to store baked goods properly to maintain freshness.

Can I customize my order?
We can NOT customize any orders, any customization requests will not be accommodated. We also advise against ordering for any specific date as we cannot guarantee a shipping delivery date, but orders are shipped within 5 to 7 business days.  If we are experiencing any delays our customer service team will notify pending orders.
You can leave a gift message in the note field! 

 Can my promo code be added after I placed my order?
We are unable to add promo codes after your order has been placed. Please sign up for our email alerts and you will be the first to know about any promotions!​

Net Orders Checkout

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