Our Freshness & Shipping Protection Policy

At Southern Roots Vegan Bakery, we take pride in delivering fresh, delicious desserts directly to your doorstep. Every order is carefully packaged, and we're committed to helping when shipping doesn't go as planned.

Returns & Refunds

Because our desserts are fresh, perishable food products, all sales are generally final. We do not accept returns or issue refunds for personal taste, preferences or changes of mind, except where required by law.

In certain circumstances, we may offer a courtesy store credit.

Shipping Protection

If your package is damaged in transit, or UPS confirms that it has been lost or excessively delayed, we'll review the issue and arrange an eligible replacement at no additional cost.

Our team handles UPS shipping claims separately, so customers do not have to file carrier claims themselves.

Damaged Packages

If your order arrives damaged, email customerservice@southernrootsvegan.com within 24 hours of delivery.

Please include your order number, the name on your order, and clear photographs of both the shipping box and damaged products.

Once we've reviewed and verified the damage, we'll arrange a qualifying replacement and handle the UPS claim separately.

Lost or Delayed Packages

If your package is missing or significantly delayed, contact our customer service team with your order number and shipping address.

We'll investigate the shipment with UPS. If UPS confirms that it has been lost or excessively delayed, we'll arrange a replacement at no additional cost.

An ordinary transit delay does not automatically qualify an order for replacement.

Stolen Packages

If tracking indicates that your package was delivered but you cannot locate it, contact us as soon as possible.

We review theft reports individually, taking into account tracking information, delivery confirmation and the circumstances of the missing package. Replacements are not guaranteed for packages reported stolen after delivery.

Ordering for a Special Occasion

We recommend selecting a delivery date one day before your celebration or event. This provides extra flexibility if your shipment experiences an unexpected transit delay.

Contact Us

Email: customerservice@southernrootsvegan.com

Text: 210-279-9414

Customer service texting hours: 10 a.m.–6 p.m. Central Time.

For questions about an existing order, please include your order number and the email address used at checkout.