Introducing Southern Roots Assurance - our commitment to ensuring every e-commerce order from Southern Roots Vegan Bakery is safeguarded from loss, damage, or theft during its journey to you. Plus, we're playing our part in conserving our planet by supporting carbon neutral shipping. With Southern Roots Assurance, you get peace of mind with your order and the satisfaction of making a greener choice. That's our promise to you.
To offer this guarantee, we've collaborated with Route, a pioneering package protection platform. It provides you with real-time tracking, an efficient claim filing process for any shipping issues, and a dedicated support team.
Want to keep tabs on your orders? Download the Route app on your smartphone via iOS or Android.
Need to report a shipping problem?
What does Carbon Neutral Shipping mean for you?
Being environmentally responsible is at the core of our ethos at Southern Roots Vegan Bakery. From responsibly sourcing our ingredients to the packaging we use, every step is taken with our planet in mind. Now, with every order you place, we're ensuring carbon neutral shipping at no extra cost to you. With each order, Southern Roots Assurance contributes to an agroforestry initiative that not only reduces CO₂ emissions but also plants real trees and fosters a thriving ecosystem.
Discover more about our environmental efforts here.
How can you track your order?
Track your orders seamlessly using the Route app on your smartphone, tablet, or PC. You can opt for notifications via email, text, or directly on the Route app, ensuring you're always in the loop. Customize your notifications to suit your preferences.
For visual real-time tracking, updates on our environmental commitments, and to manage any order issues, download the Route app.
How can you track your order?
Track your orders seamlessly using the Route app on your smartphone, tablet, or PC. You can opt for notifications via email, text, or directly on the Route app, ensuring you're always in the loop. Customize your notifications to suit your preferences.
For visual real-time tracking, updates on our environmental commitments, and to manage any order issues, download the Route app
Encountered an issue with your delivery?
If you experience any issues like lost, stolen, or damaged orders, Route's specialized support team, working alongside Cara and her dedicated customer service squad at Southern Roots Vegan Bakery, is here to assist. Claims get processed quickly, typically within 3-4 business days. However, if you'd rather talk to us directly, Cara and her team are always available for you! Just send us an email to CustomerService@SouthernRootsVegan.com
Claim criteria:
- Delivered but Stolen: Claims can be filed between 24 - 72 hours after delivery.
- Delivered but Missing: File your claim as soon as it's marked as delivered.
- Stuck or Lost in Transit: Claims can be filed between 24 hours after and up to 72 hours from the last carrier update. All claims should be filed within 60 days of the order date.
- Transit Damage: For damaged items, submit photos of the packaging and item(s) within 72 hours of delivery.
- Incorrect Item(s): Contact us directly at our hotline or email for prompt resolution.
Upon claim approval, choose one of these solutions:
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Reorder:
- We'll promptly reorder and ship your items based on availability, free of charge.
- If certain items are unavailable, we'll process a refund for them.
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Refund:
- For individual items, we'll refund the specific item's cost.
- For entire orders, the full amount will be credited to your original payment method.
