You have questions? We got answers!
Do you ship? What if I’m located in San Antonio?
- Now, San Antonio customers can get their cookies, cakes and other treats delivered through Frndships.com. Click here to place your orders! We delivery everyday except Thursdays & Saturdays and orders are placed on a 24 hour preorder.
- Choose from an amazing array of goodies, including Chocolate Chip Cookies, Sugar Cookies, Double Chocolate Chip Cookies, a variety of Cookie Doughs (so you can enjoy them hot out of the oven), Red Velvet Donuts, Lemon Blueberry Donuts, Lemon Drop Donuts, Strawberry Cake, Carrot Cake and more.
- 100% of Tips and delivery fee go to Frnd Ships & their delivery drivers for local delivery. Loyalty rewards, store credits & gift cards do not apply to any orders placed on third party services.
When will my order ship?
Orders are processed and shipped out within 5 to 7 business days starting the following day of your order. Please remember business days do not include Saturday/Sunday. Orders placed Thursday-Sunday first business day would be Monday.
You will receive your order confirmation and then a shipping notification, we do not send any emails updating the order status in between.
- We offer shipping protection through Route! Route provides protection for shipments that are lost, broken, or stolen. Add Route to your cart at checkout to enable protection.
Refund / Return Policy
If there is an issue with your order, please notify us immediately (within 24 hours) with your concern via SouthernRootsNationwide@gmail.com
We do not issue refunds on orders that have been shipped or damaged in transit.
If route shipping protection is not added at time of checkout we are not responsible for any lost, damaged or broken baked goods in transit. Please file your claim via Route.
- You will receive an email with the tracking number via Shopify to the email provided when the order is shipped. Please allow 24 hours for your tracking information to be updated. Also please double check spelling of email address is correct.
Are your products vegan?
- Our company is 100% vegan and all products are free from any animal products. (Yes that means no dairy, eggs and 100% delicious)
Do any products have nuts or gluten free?
- We do not use nuts in any of our products..
- Milk of choice is soy, if there is coconut in a product we will have it listed.
- At this time we have paused our gluten free selections, we hope in the future to bring them back but cannot quote any timeframe.
How long do your desserts last?
- All products are good for up to a week, products can be frozen or refrigerated immediately when your package arrives for up to one month. Once you take desserts out of the heat sealed container please be sure to store baked goods properly to maintain freshness.
Can I send a personalized message with my order? Can I customize my order?
- We are looking into the best option to incorporate gift receipts for our orders. Currently we do not have a gift receipt that is included in orders.
- We can NOT customize any orders, any customization requests will not be accommodated. We also advise against ordering for any specific date as we cannot guarantee a delivery date, but orders are shipped within 5 to 7 business days.
Can my promo code be added after I placed my order?
- We are unable to add promo codes after your order has been placed. Please sign up for our email alerts and you will be the first to know about any promotions!